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FAQs

Below are some of the most frequently asked questions about our Subway Ceramics collection. If you can't find what you are looking for, or want more information, feel free to get in touch with our team.

Do you offer product samples?

Yes. A sample card of each of our glazes can be ordered for a nominal fee of $5.00 per card. Each sample card consists of a 3" x 6" field tile to be used for preliminary evaluation of glaze color, quality, tile thickness and dimension.

To evaluate the expected range of product characteristics (including color variation) or a specific field pattern then consider ordering a larger concept board.

Order your samples online by visiting the Samples section of our website. Sample cards are shipped within 24 hours of your request.


Can this cost be deducted from our tile order?

Yes. A sample order credit will be applied to the cost of your next (non-sample) order, upon request, when the order is placed.


What sample options are available to the trade?

Trade accounts have additional sample options and resources to assist with your projects. Please register as a trade member or contact us directly to share your sample needs.

Can I use subway tile in the design of an outdoor space?

You can use our subway tile outdoors only if you live in an area where temperatures do not go below freezing. This ceramic product cannot withstand the stress of freezing and thawing.


What color of grout should I use?

The grout color you choose depends on your personal preference and the design for your space. Historically, subway tile was installed with a grey grout.

The color and intensity of the grout that you choose can have a significant effect on the overall look of the tile installation.

If you want to create a more monochromatic tile surface for your installation, you should choose a grout that matches the tile color. Historically, subway tile was installed with a grey grout that highlighted the tile, emphasized the thin grout joints and hid the dirt! Either way is OK - it is your personal opinion and aesthetic sensibility that matters. Please note that lighter grout shades may be more likely to show age than darker shades in some circumstances. Be sure to consult with your tile contractor about grout selection, as this is an important decision and will affect the final result.


How do I know which trim pieces to use?

Trim pieces are a great way to add classic elegance to your project while also making the space easy-to-clean.

Every bathroom, kitchen and public space has different requirements for tile. Our Assembly Diagrams are a great place to start to understand how the trim pieces fit together and how they can be used in your unique design. We always recommend you take the time to look at every inch of your design and consider every angle that you want to tile. Your tile installer is also a great resource when designing your installation.

How do I determine how much tile to order?

Figuring out the correct quantity of tile to order is most often the responsibility of your tile installer. We do provide resources that will assist your installer in these calculations. They will also be able to account for the general "overage" (extra tiles) that is needed for field tiles and trim tiles alike. This will ensure that your contractor won’t run short toward the end of the job. Since many of our tiles are made-to-order, having some "attic stock" of extra tile will help ensure that any future repair to your home can be easily accomplished.


As a homeowner, can I order directly from Heritage Tile?

Yes, however homeowners do not have direct access to trade discounts and resources, including free samples. To receive these benefits, please ask your architect or interior designer to specify our tile for your project and ask them to contact us directly or register for our trade program online. General contractors and tile installers also receive discounts on materials and are also eligible to register with us online.


What is the lead time for ordering Subway Cermaics?

Many of our tiles are in stock and available for quick shipping! Depending on the scope of your project and design, however, we may have to produce some pieces especially for you. Your sales associate will be able to confirm lead times when the order is placed.


I am a design trade professional. How can I register for a trade account?

Qualified design trade professionals--architects, interior designers, contractors and installers-- can register online for a trade account. This account will give you access to unique resources on all our collection websites. Alternatively, contact us through phone or email to begin the registration process. We look forward to working with you on future projects and offering services exclusively provided for our trade members.

How will my order be shipped?

Options for shipping your tile order include FedEx package (Ground and Express) delivery for smaller orders and FedEx Freight. The final cost of each shipping method will be calculated once all of your tile selections are submitted as a sales order. Your sales estimate will reflect the least expensive shipping method if you have not stated a preference. Customers also have the option to arrange for pick-up using their own preferred shipper.


Can you expedite my order?

Heritage Tile offers expedited FedEx Next Day, 2nd Day Air and Priority Freight shipping options for stock orders that need to be on the job site fast. Please note that orders received after 3:00 PM CST may not ship until the next business day.


How can I find out when my tile will arrive?

A shipping confirmation will be sent via email with your tracking number. Freight shipment confirmations will include a website where you can find the contact information for the local service center. They will contact you to arrange a delivery appointment for residential destinations.

What if I need more tile to complete my project?

Place your order for the additional tile needed on the project as soon as you can. We will treat your ‘add-on’ order as our highest priority to minimize your delay in completing the project.

Don’t hesitate to request our assistance in reviewing your order with you. While your installer is responsible for calculating & confirming the tile quantities needed for the project, we can check for items they may have overlooked.


What if some tiles are damaged in shipment?

For normal FedEx package shipments, Heritage Tile carefully double-boxes all shipping cartons to minimize the possibility of tile damage. Should you find damaged tiles due to improper handling, contact us immediately so we can assist you in filing a damage claim. Remember to save all shipping cartons as they may need to be inspected by the shipping company. For freight shipments, note any signs of external damage pallet, then contact us so we can assist you further. Refer to the our Shipping and Returns page for our complete shipping policy.


What should I do with the leftover tile?

The amount of tile ordered for any project should always include some amount of extra tile or ‘overage’. This is necessary to prevent the possibility of a shortage near the end of the project. A tile shortage can be both annoying and costly, so plan for a reasonable amount of tile to be left over. Place this extra tile in a safe place where you (or the next homeowner) can find it should the need arise someday.

In the event that a mistake is made and you have more leftover tile than expected, please review our Shipping and Returns page for more details.

 

Have a Question? Contact our team.

Our team offers expertise and personalized attention to help you achieve the unique vision for your space. Contact us today to get started.

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1 (888) 387-3280
Business Hours:
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Our address

144 N Oak Park Ave
Oak Park IL 60301
Showroom Hours:
M, F, S:By Appointment Only
T, W: 9:30am-5pm
TH: 9:30am-12:00pm, 2:30pm-5pm CST
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